About the RACP
The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.
Our Values
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect
Why Join Us?
As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit www.racp.edu.au/about/careers-at-racp.
Job Description
The Role
The Front of House Coordinator is responsible for acting as the initial point of contact at our new office at 1 O'Connell Street, Sydney. You will provide an exceptional customer service experience to our employees, members and visitors through strong attention to detail, high level customer service, collaboration and communication. This is a great role for someone with strong customer service experience who is looking to grow their experience in events. Responsibilities include:
Utilise the visitor management system
Plan for daily arrival and with a knowledge of VIP arrivals and appointments.
Liaise with Facilities and Venue/Event Coordinators to assist with groups, visitors and events guests for client rooms and areas, to ensure a smooth customer flow.
Deal with customer complaints in a professional manner and escalating as appropriate.
Managing a busy meetings diary and meeting requirements
Provide general office support; ordering stationery and equipment supplies.
Assist in preparing supporting materials for events; name tags, signage, attendance records
Liaising with Conference & Events Manager to manage and process invoices and assist with ongoing monitoring of annual budgets
Respond to emails enquiries and monitor a busy inbox
Answering telephone calls and voicemail messages in a timely manner
Support service of catering in compliance with Food Handling Safety standards and monitor quality of food provided by the approved caterers
Desired Skills and Experience
The Successful Candidate
To be successful in the role, you will have proven customer service experience with an interest in events. You will also possess:
Strong MS Office skills
Ability to balance multiple priorities
Self-motivated with the ability to work independently and within a team
Professional personal presentation
Ability and willingness to re-set rooms, clear and clean rooms and participate in the delivery of on-site meetings and events