About the RACP
The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.
Our Values
Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect
Why Join Us?
As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit www.racp.edu.au/about/careers-at-racp.
Our 3-2-1 Hybrid Working Model
3 days from anywhere in Australia or Aotearoa New Zealand per week,
2 days from an RACP office location per week,
1 of the two days per week in office spent with your team.
Job Description
The position sits within the Education Development and Improvement Unit in the Education, Learning and Assessment Directorate. The EDI unit is responsible for curriculum development, Training Management Platform (TMP) business support and a range of education renewal initiatives. TMP is the RACP’s new online system for managing training. It is used by trainees, supervisors, and other staff to handle administrative tasks related to training, such as submitting applications, managing requirements, and tracking progress. The platform supports the new training program curricula.
The Business Support Lead provides expert operational and process support for the Training Management Platform (TMP), ensuring system configuration and usage align with business rules, training requirements, and user needs. Acting as a subject matter expert, this role bridges the gap between business operations and system functionality, contributing to backlog refinement, process optimisation, and continuous improvement. This role is a 12 month fixed term contract.
Key accountabilities
Operational Support & SME Input
Maintain processes for issue resolution, escalation, and troubleshooting.
Ensure system configuration and workflows align with training policies and business rules.
Collaborate with SMEs to optimise workflows and system usage.
Backlog & Requirements Support
Manage and standardise JIRA backlog entries; contribute SME-informed user stories.
Work with Product Owner and Change Lead on requirements and acceptance criteria.
Support system readiness for releases and enhancements.
Process Mapping & Optimisation
Map, test, and document new business processes for TMP.
Identify and implement process improvements to enhance efficiency.
Training & Documentation
Develop user guides, training materials, and support documentation.
Provide input into training delivery for accuracy and relevance.
Data Integrity & Reporting
Monitor system performance and data quality; resolve reporting issues.
Ensure data structures support compliance and business reporting needs.
Stakeholder Engagement
Gather feedback from users and clarify system requirements.
Represent user perspectives in system discussions and change planning.
Desired Skills and Experience
In order to be considered for this fixed term role we are seeking the following skills and experience:
Essential - Experience in business operations, training administration, or education support. Strong understanding of business processes and system configuration. Demonstrated ability to provide SME input into system design and improvement. Experience with issue resolution, support, and stakeholder engagement. Excellent documentation and communication skills. Desired - Familiarity with TMPs, CRMs, or LMSs. Experience in medical education or membership-based organisations. Understanding of agile methodologies and backlog management. Experience contributing to training and change initiatives.
If you are interested in this role, we would encourage that you do apply before the end date as we will begin shortlisting throughout the advertised period. The role will officially close on and around Monday 5th January 2026.
Please apply via the advertised link, if you are seeking additional information, please connect with the People and Culture team via email: recruitment@racp.edu.au
Our college will be closed from midday 24th December 2025 and re opening Monday 5th January 2026.
We will not be using a recruitment agency for this role and will be sourcing this position via our People and Culture team.
